ANALISA SERVICE LEVEL KARGO UDARA DELIVERY IMPORT PT. ANGKASA PURA LOGISTIK JUANDA SURABAYA

Abstract

ABSTRACT
PT Angkasa Pura Logistk is a company engaged in air cargo shipping services that serve national and international routes. In general, companies in the same field have standardized measures of customer satisfaction related to service level. Based on company policy, the service level in serving customers has been set for a maximum of 5 minutes. However, there are several factors that affect service level such as the accuracy of porters when moving goods from the warehouse to custom clearance. This is influenced by the availability of mobile pallet, the location of cargo, to the mode of cargo transportation that does not arrive on time has an impact on gate loading / unloading access. So that this research needs to be evaluated in every process that takes place so that the company knows whether the level of cargo service level is in accordance with applicable standards, in order to be able to achieve the policies set.
Keywords: cargo, warehouse, service level, porter